Changers Support

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Recent activity by Changers Support Recent activity Votes
  • How to delete my account?

    You can delete your account yourself at any time in the Changers CO2 Fit app. If you have already uninstalled the app from your mobile phone, please go to the respective app store and install the C...

  • How does the app measure the kilometers?

    In the Changers CO2 fit app there are different ways to measure the distances traveled. manually via GPS by activating START and STOP in the app. Pedometer in the smartphone. Android: Google Fit: ...

  • Password reset doesn't work

    Please check if the email we have sent you is in your spam folder. If not please tell us what exactly went wrong and: which smartphone you use; which iOS or Android version you have on the phone;wh...

  • What does the Changers CO2 fit app cost?

    The app is available for free to download in the Google Play Store and the Apple App Store. Companies that want to use the app as part of their operational health management or social responsibilit...

  • What are your bonus points?

    Our bonus points are called ReCoins in the app. Each user can create it himself by walking a kilometer on foot or by bicycle

  • Do I need to create an account in the Moves app?

    No, please do not create an account in the Moves app. The Moves app is used to automatically measure the routes. The Moves app connects to the serial number of your smartphone. An account is not ne...

  • Even after 24 hours I still get no data in the app, although I connected the app with Moves.

    Please uninstall both the Changers app, as well as the Moves app from your smartphone. Get only the Changers app from the respective store and install it on mobile phone. Sign in with your account ...

  • I signed up and connected the app to Moves, but the routes are not displayed in the Changers Co2 fit app.

    If you use the fully automatic tracking, the routes usually appear within an hour in the Changers app, but it can also take up to eight hours. However, our app is not always asking whether you have...

  • How does the app differentiate between mobility types?

    We have developed different algorithms for measuring the distances traveled, which we constantly improve further. These algorithms validate the stretch data and suggest a probability for a particul...

  • How is privacy regulated for the individual user?

    Users can log on with a phantasy and a private e-mail address. The company is then assigned a password provided by the company. In addition, the user does not need to upload an image or make any fu...